Customer Success Manager at Correlated

Correlated Company Profile on astorik
United States
Remote - Worldwide
Full-time
Not Mentioned
Customer Success
Customer Success
Remote - Worldwide
Full-time
Not Mentioned

Job Description

Correlated is looking for a Customer Success Manager to own pre-and post-sales implementation motions driving customer success alongside our sales and product teams as a technical resource for our customers.

What You'll Do:

  • Work closely with customers to understand their data and guide their usage of our product
  • Develop a deep understanding of the Correlated platform to architect the best solutions to customer needs
  • Model data for customers as we onboard them and throughout their customer lifecycle
  • Lead our sales implementation motions from the earliest stages
  • Act as an important input in defining and shaping our product roadmap
  • Design repeatable processes to ensure successful onboarding and adoption
  • Work closely with the Founders, engineering, and design teams to inform and scale your efforts
  • Be a core team member and leader that contributes meaningfully to our company's culture

We'd Love To Hear From You if You:

  • Have an interest in working with data on a daily basis to drive our customers’ business goals
  • Like finding holistic problem-solving solutions and are comfortable moving fast to break down barriers
  • Have worked in early-stage startups in the past and are comfortable with the ambiguity and collaboration of startup life
  • Have 3-5 years experience in a Customer Success Management function at B2B software startups
  • Enjoy working closely with customers to ensure success

Bonus Points if You:

  • Are technically minded and SQL-fluent (other programming languages are a plus)

 

Eligibility

This opportunity is remote.

About

Correlated is building the best way for revenue teams at B2B SaaS companies to identify and act on opportunities to expand revenue and prevent churn. We're a team of repeat entrepreneurs who have worked across consumer social, enterprise software, micro-mobility and open source software bringing a diverse, customer-focused perspective to building software.

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