Technical Customer Success Manager at PostHog

PostHog Company Profile on astorik
United States
Remote - Job Location(s) only
Full-time
Not Mentioned
Customer SuccessSales
Customer SuccessSales
Remote - Job Location(s) only
Full-time
Not Mentioned

Job Description

What you’ll be doing:

  • The vision of this role isn’t to build a huge team but to productize as much of the customer journey as possible.
  • The main goal is to make sure any paid user of PostHog is successful. We need to build strong relationships, ensure customers are well set up, and that we pass any product feedback to our product and engineering team to act upon.
  • Own our inbound pipeline. We get hundreds of sign-ups to the product and lots of demo requests every week - you’ll help customers find what they need.
  • Collaborate closely with our marketing and product team to make sure we have the best possible content and materials out there to support the customer journey.
  • Establishing how to expand existing accounts into larger ones.

 

What you'll bring:

  • Above all, you must be incredibly proactive and helpful.
  • You have a strong background in handling customers, ideally including enterprise accounts. You may have led a small team before or would be looking to do this in the future, or perhaps you were a customer-facing founder in a devtool company.
  • You "get" developers. This could mean you come from a technical background. Perhaps you have experience in web development and maybe even in a more technically-oriented product role.
  • You are able to drive the inbound pipeline proactively and are keen to figure things out yourself, whilst we iterate the process and product. You'll be working closely with the CEO so you will be very well supported.
  • You enjoy building customer relationships and working with a community of users.
  • You are happy with constant change and prefer to work fast and scrappy.
  • You are based in US-timezones.

Eligibility

This opportunity is remote but the candidate should be based in US timezones

About

PostHog is an open-source product analytics platform. We provide product-led companies with everything they need to understand and act on user behavior, including funnels, session recordings, user paths, multivariate testing and more. PostHog can be deployed to the cloud, or self-hosted on existing infrastructure, removing the need to send data externally.

We started PostHog as part of Y Combinator's W20 cohort and had the most successful B2B software launch on HackerNews since 2012 - with a product that was just 4 weeks old. Just 18 months later, around 8,000 companies have deployed our product - with nearly all growth from word of mouth.

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